The TradeRelay pilot

These terms describe our business email pilot. Your written order confirms the scope, full payable price, activation date and any agreed changes before you pay.

Your supplier

Ben Townsend trading as TradeRelay, 23 Wheatsheaf Way, Linton, Cambridgeshire, CB21 4XB, United Kingdom. Contact info@gettraderelay.com.

Scope and price

The pilot costs £249 for 30 days from activation and covers one business, one agreed enquiry route, up to 100 new enquiries per month, approved email templates and timing, and a review of the results. Setup is included for the first three accepted customers. We confirm any applicable tax and the total payable amount in writing before payment. Extra integrations, volume or services require a separate agreed price.

We confirm technical suitability before taking payment. If we cannot activate the agreed service by the agreed date, you may cancel for a full refund.

Your control

You approve messages, recipients and timing before automated sending starts. You remain responsible for the accuracy of quotes, electrical services, visits, sales decisions and lawful use of customer information. This pilot is for following up existing enquiries. It does not include cold campaigns, purchased lists, WhatsApp, calls or automatic pricing.

Renewal and cancellation

The first 30 days do not automatically renew. Continuing service is £249 per month if expressly agreed. You may cancel by emailing info@gettraderelay.com before the next billing period. There is no minimum term beyond the paid period. We will confirm cancellation and agree how to return or delete your customer data.

Support and limitations

Email info@gettraderelay.com for support. This is a managed pilot, not a 24-hour emergency service. We do not guarantee extra jobs, revenue, continuous availability or that every message reaches an inbox. We will investigate delivery failures and pause automation where necessary. You should keep a separate record of important customer commitments.

Data and use

We agree a data-processing schedule before connecting customer data. Use the service only for your authorised business workflows. We may suspend sending to investigate abuse, security issues, unpaid agreed fees or provider restrictions, and will contact you where appropriate.

Problems and disputes

Tell us promptly if the service does not match the agreed scope so we can investigate and put it right. These business terms are governed by the laws of England and Wales. Nothing here excludes liability or rights that cannot lawfully be excluded.